Automating human-based processes
Whether you’re a healthcare provider managing complex patient-to-provider interactions, a lawyer filing claims, or an oil and gas company monitoring high-risk and safety situations daily, dealing with complicated business issues is just part of the job. You have to deliver excellent service and, simultaneously, help your business be as efficient as possible. Efficiency and effectiveness have never been more important – but in a post-pandemic world, work environments aren't always set up in a way that helps.
In digitizing their operations, key business actions and decisions rely on exploration efforts which is driving automation – starting with the automation of dealing with simple customer or employee inquiries, as well as routine request servicing (in areas like account opening, financial processing, change of address processing, and so on). However some business activities involve work that cannot be easily specified or prescribed in advance. To address a request or an issue, experts must use their knowledge, perhaps combined with written corporate policies or guidance in knowledge articles to explore the issue at hand and resolve it effectively.
Case Management tools and platforms are tailor-made to help organizations meet the requirements of complicated knowledge work, even as work environments become more distributed and the need to digitize becomes critical. In this webinar, IDC will explain the role that case management plays, and how new technologies are opening up new frontiers in case management effectiveness in hot spots of exploratory work such as; IT, Customer Service and Support, Sales/Distribution and more.
IDC will share ways your business can have flexible, scalable and powerful case management solutions that enable not just a continually transforming work paradigm, but intelligent capabilities to allow for better ROI through increased productivity, efficiency and speed to value. If you are currently feeling the limitations of your legacy solutions, manual case management processes, or are seeing business continuity issues post-pandemic, attend this webinar.