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Live Webinar

Intelligent Case Management using K2 Nexus

Intelligent Case Management - what it is, and why it matters.

August 5th, 2020

11:30AM - 12:00PM SGT

The Topic

Organizations depend on scalable business processes to be efficient and yet need to stay agile in order to adapt rapidly in ever-changing business conditions. However they often run into the following challenges with typical automation solutions:

  • Inability of software to rapidly respond to quickly emerging requirement or opportunities
  • Lack of visibility across all customer contact points, leading to poor service and missed opportunities for cross and up-selling
  • Inconsistent quality and throughput of ad-hoc and unstructured processes
  • Possible compliance gaps for ad-hoc steps of the process

We will also explore Intelligent Case Management in the context of Feedback Handling. Feedback comes in many forms, such as Compliments, Complaints or Suggestions and each category of feedback will require an appropriate response that may not be mapped to a structured workflow. 

Our guest speaker, Yen Pin from MUU Consulting will be sharing some use cases and solutions for Feedback Handling. A short demonstration by Joe Kit, K2 Senior Solutions Specialist, will be provided at the end of the session.

Meet the Speakers

Cheong Yen Pin
Principle Consultant and Founder, MUU Consulting

Yen Pin is a principal consultant and founder of MUU consulting. He is a seasoned executive with in-depth understanding of emerging technologies and their commercial applications, as well as international business expertise, having conducted business and projects globally, especially in area of Digital Transformation and Business Process Management, with more than 20 years of experience in automation – from consultancy to implementation.

Lim Joe Kit
Senior Solutions Consultant, K2

Joe Kit is K2's resident subject matter expert on Intelligent Case Management and helps customers simplify their complex business processes using K2's transformative automation platform. He enjoys exploring new cloud technologies such as AI, BlockChain, Machine Learning and integrating them with K2's low-code enterprise software platform as possible solutions to commonly-faced challenges. His most recent project was to develop a return to workplace app in a week to help organisations manage employees safety as part of the next normal.

Goldie Fisher
Senior Bubblyst, K2

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